Terms and Conditions

These site terms explain the main rules that apply when you access and use SpinPanda Casino’s website, create or use a player account, play games, make deposits or withdrawals, and take part in promotions. They are designed to set clear expectations for both you and us, in plain language.

By visiting the site, registering an account, depositing, or using any of our services, you agree to follow these conditions of use (and any related rules that apply to a specific feature, game, or promotion).

Who can use the platform (adults only)

SpinPanda Casino is intended for adults.

To use the platform, you must:

• Be at least the legal gambling age where you are located.
• Ensure that online gambling is permitted in your jurisdiction and that you are allowed to use our services.

Access may be restricted in certain countries or regions. If you attempt to use the site from a restricted location, some features may be unavailable, and we may not be able to accept registrations, deposits, or withdrawals.

Creating your account: keep it accurate and in your name

When you register, you agree to provide information that is complete, accurate, and kept up to date. This includes details such as your name, address, date of birth, contact information, and payment details where relevant.

Accounts must be registered in your own name and used only by you. We may limit the number of accounts allowed per person, household, device, or payment method, and we may treat multiple accounts created to gain an unfair advantage (including promotion eligibility) as a breach of our platform rules.

Verification checks (KYC): what we may request and why

To protect players and meet compliance requirements, we may ask you to verify certain details before you can access some services or receive withdrawals. Verification requests can happen at registration, during gameplay, when you request a withdrawal, or if account activity requires review.

We may request documents or information to confirm:

• Identity and age
• Address or location
• Ownership of a payment method or wallet
• Source of funds or other details where required for safety and compliance

If verification is incomplete, we may limit features such as withdrawals, promotion eligibility, or account access until checks are finished.

Your account, your responsibility

You are responsible for protecting your login details and keeping your password confidential. Activity carried out through your account is treated as authorized by you, unless we determine there are clear signs of unauthorized access that require investigation.

Your account is personal. You may not:

• Share your account with anyone
• Transfer, sell, or assign your account
• Use the account on behalf of another person
• Allow anyone else to deposit, play, or withdraw using your profile

If you believe your account has been accessed without your permission, contact support as soon as possible.

Deposits, withdrawals, and your balance: how it generally works

Available payment methods, processing times, fees (if any), and limits may vary by country, currency, and provider availability. We support a range of options, which may include Visa, MasterCard, bank transfer, Apple Pay, Google Pay, and cryptocurrencies such as BTC, USDT, LTC, XRP, DOGE, ADA, TRX, BCH, and ETC - where available in your region.

Key points to expect:

• Deposits and withdrawals may be subject to minimum and maximum limits.
• We may perform reasonable checks before approving withdrawals, including verification and payment-method ownership checks.
• Withdrawal requests may be reviewed to confirm compliance with account rules, bonus conditions, and security checks.
• Some methods may require withdrawals to be made back to the same payment route where possible, to help prevent fraud.

Important: deposits may need to be played through before withdrawals are unlocked. Where this applies, a standard requirement is that deposits must be wagered 3x before you can withdraw (whether or not you used a bonus). If this playthrough is not completed, a withdrawal fee may be applied.

Bonuses and promos: separate rules apply

Promotions (including match bonuses, reloads, free spins, crypto rewards, and loyalty perks) can come with additional bonus terms, which are part of the conditions of use whenever you choose to participate.

Common promotion rules may include:

• Eligibility requirements (such as new player status, country restrictions, or completed deposits)
• Wagering requirements and contribution rates by game type
• Time limits to claim, activate, or complete playthrough
• Game restrictions (some games may contribute less, or not at all)
• Maximum conversion or maximum withdrawal limits on bonus-related winnings
• Non-sticky behavior (for example, real money played first, and the option to forfeit a bonus to withdraw)

Examples of rules you may see at SpinPanda Casino include:

• Welcome bonuses that may be split across multiple deposits, with wagering requirements that apply to the bonus and deposit amount.
• Free spins that must be activated within a stated window after being issued (such as 3 days), and winnings from free spins that may be capped (commonly €50 across many offers).
• Bonus cashout limits (for example, welcome bonus funds may have a maximum cashout limit, and other bonuses may limit winnings to a multiple of the bonus amount).

Always review the specific promotion’s terms before opting in, since details can differ by campaign and region. Where available, see our /bonus-terms page for the full bonus rules that apply.

Games and access: availability can change

We aim to provide reliable access to the site and its games across desktop and mobile, but we cannot promise that every game, feature, promotion, or payment method will be available at all times or in every location.

Availability may be affected by:

• Your device, browser, or operating system
• Geographic restrictions
• Scheduled maintenance and updates
• Game provider or payment provider availability
• Technical issues outside our reasonable control

We may add, remove, suspend, or limit games, features, or promotions at any time, including to comply with legal requirements or to protect players and the integrity of the platform.

Fair play standards: what’s allowed and what isn’t

Using SpinPanda Casino means playing fairly and using the platform for lawful entertainment purposes only. You agree not to misuse the site, games, or promotions.

Prohibited behavior includes, but is not limited to:

• Fraud, attempted fraud, or using false or misleading information
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or unjustified payment disputes
• Bonus abuse (including behavior intended to bypass wagering rules or promotion limits)
• Using unauthorized software, scripts, bots, or automated play methods
• Attempting to interfere with the site, games, or systems (including security testing without permission)
• Using VPNs or masking tools to bypass country restrictions (where prohibited)
• Allowing someone else to play through your account

If we reasonably believe any of the above has occurred, we may restrict access while we review the activity.

When we may limit service, pause bonuses, or close an account

We may refuse service, restrict certain features, suspend promotions, delay or freeze a transaction for review, or close an account where it is reasonable to do so. Common reasons include:

• Verification is incomplete or documents cannot be validated
• We suspect misuse, fraud, or prohibited behavior
• A promotion has been claimed or used outside its rules
• We must meet legal, regulatory, or security obligations
• Account activity indicates a risk to the player or platform integrity

When actions are taken, we aim to handle matters in a balanced and proportionate way, based on the information available.

Errors and technical problems: how we handle mistakes

Occasionally, technical issues can occur, such as interrupted sessions, game malfunctions, display errors, bonus crediting issues, incorrect balances, or pricing and configuration mistakes.

If an obvious error occurs, we reserve the right to correct it and to address the outcome in a fair and reasonable way. This may include:

• Correcting balances that were affected by a system mistake
• Voiding bets or results that were generated by a malfunction
• Reapplying the correct promotion rules where they were applied incorrectly

If you notice something that looks wrong, contact support promptly so we can review it.

Responsible gaming: play for entertainment, not income

Gambling should be treated as entertainment, not as a way to make money. If playing stops being fun, it’s important to take action early.

SpinPanda Casino may provide tools to help you stay in control, such as deposit limits, session limits, cool-off periods, or self-exclusion options (availability can vary). More guidance and support options can be found on our /responsible-gaming page.

Intellectual property: site content belongs to SpinPanda Casino or licensors

The website design, branding, logos, text, graphics, software elements, and other original materials are owned by SpinPanda Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where allowed by applicable law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the service may be delivered by third parties, including game studios, payment processors, identity verification providers, and platform technology partners. These services may have their own operational limits, terms, and availability constraints.

The site may also include links or references to third-party services. We are not responsible for external websites or services that are not operated by SpinPanda Casino.

Liability limits: what we’re responsible for (and what we’re not)

We work to provide a secure and well-run platform, but there are limits to what we can be responsible for.

To the extent permitted by law, SpinPanda Casino is not liable for losses or damages arising from:

• Interruptions, delays, or outages
• Device or browser compatibility issues
• User error (including incorrect payment details or forgotten credentials)
• Third-party provider failures (including payments, networks, or game services)
• Events outside our reasonable control (for example, force majeure situations)
• Misuse of the platform or breach of these service terms

Nothing in these site terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

No guarantees: “as is” and “as available”

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these terms

We may update these conditions of use from time to time to reflect changes in services, security practices, legal requirements, or operational needs.

The latest version posted on the website applies from the date it is published, unless we state otherwise. Continuing to use the platform after updates take effect means you accept the revised terms, so it’s a good idea to review them periodically.

Related policies you should review

These service terms work alongside other important policies and rules on the SpinPanda Casino site, which may include:

• /privacy-policy
• /cookie-policy
• /aml-kyc-policy
• /bonus-terms
• /responsible-gaming

If there is a conflict between a promotion’s specific rules and these general account rules, the promotion’s specific rules will apply for that promotion.

Contact SpinPanda Casino support

If you have questions about these site terms or your account, you can reach our support team through live chat (where available) or by email at support@spinpanda.com.

Using SpinPanda Casino is meant to be clear, fair, and enjoyable. These rules exist to protect players, support responsible play, and keep the platform running safely - and your continued use of the site confirms your agreement with them.